This website is operated by Onaiza Trading & Contracting (Onaiza.qa). Throughout the site, the terms “we”, “us” and “our” refer to
Onaiza.qa
Onaiza.qa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon
your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us,
you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including
those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to
all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of
content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and
conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an
offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the
most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of
these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for
changes. Your continued use of, or access to the website following the posting of any changes constitutes your acceptance of those
changes.
By agreeing to these Terms of Service, you represent that you have attained the age of majority as per the laws in the State of Qatar. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any law (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that, we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, your email address and contact number(s), so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third- party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Onaiza reserves the right to delete such multiple listings of the same product listed by you in various categories.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose (b) to solicit others to perform or participate in any unlawful acts (c) to violate any international or state regulations, rules, laws, or local ordinances(QATAR) (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability (f) to submit false or misleading information (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet (h) to collect or track the personal information of others (i) to spam, phish, pharm, pretext, spider, crawl, or scrape (j) for any obscene or immoral purpose or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The guarantee and warrantee of the products displayed in our E-commerce website shall be the offer from the seller of each product. We will take every step to provide uninterrupted, timely, secure or error-free e-commerce website service. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Onaiza.qa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
You agree to indemnify, defend and hold harmless Onaiza.qa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of State of Qatar.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
THESE STANDARD TERMS OF TERMS OF SERVICE ("TERMS OF SERVICE") IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT. THESE TERMS OF TERMS OF SERVICE ("TERMS OF SERVICE") DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS AGREEMENT IS EXECUTED BETWEEN:
The Seller is the registered seller(s) of the website (www.onaiza.qa), who intends to sell goods and services offered to buyers through the E-commerce website. The seller(s) (referred to as the (“Seller”) unless it be repugnant to the context or meaning thereof, be deemed to mean and include Seller heirs / subsidiaries, affiliates, successors and permitted assignees) herein after referred to as the FIRST PARTY.
Onaiza Trading & Contracting, a company incorporated in Qatar having CR No 92947 with its office at Doha (hereinafter referred to as onaiza.qa or WE, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors and permitted assignees) hereinafter referred to as the SECOND PARTY; AND
WHEREAS the first party has registered itself as a registered seller in the website Onaiza.qa, the online market place (E-Commerce platform) and accepted all the terms and conditions set out in the various understandings between the First party and Second party including Privacy Policy, Policy for Trust Deal, Terms of Service, Report abuse and Take down Policy, Standard Seller Agreement and its various resolutions. The Buyer is the user(s) of the website of the Onaiza.qa who intends to purchase goods and services offered by the first party through the E-commerce website of the Second party. The buyer herein after referred to as the THIRD PARTY.
WHEREAS the first party has registered itself as a registered seller in the website Onaiza.qa, the online market place (E-Commerce platform) and accepted all the terms and conditions set out in the various understandings between the First party and Second party including Privacy Policy, Policy for Trust Deal, Terms of Service, Report abuse and Take down Policy, Standard Seller Agreement and its various resolutions.
AND WHEREAS the Third party has the user of the website Onaiza.qa (the online market place) and accepted the terms of Privacy policy, Policy for Trust deal, Terms of service and Report abuse and Take down policy.
AND WHEREAS the second party is offering the services of E-commerce platform both to the First party and Third party for the purpose of selling and buying various products and services.
The First and Second party intent to protect all the rights, welfare and interest of the Third party as their customer in tone with the laws as applicable in the State of Qatar as such the Third party shall have interalia the following rights and the first party shall they are guaranteed to the Third party.
1.1. The Seller shall be bound by Law No.8 of 2008 on Consumer Protection and every provision of the said act shall be treated as a part of this agreement and if any part of this contract is in contravention of the said act, such part shall be void to such extent of contravention.
1.2. The seller shall not offer to sell any commodity / service that are unsafe or whose use might cause injury to others.
1.2. The seller shall not offer to sell any commodity / service that are unsafe or whose use might cause injury to others.
1.3. The seller shall provide correct data and information about commodities/ services which are listed in the website of Onaiza.qa.
1.4. The seller shall make sure that the conditions of quality and specifications shall be ensured as it is offered to the consumer.
1.5. The seller shall not list / advertise any service or product that will be causing any disrespect to any religious values, customs or traditions.
1.6. The seller undertakes not to display, present, promote or advertise any defective or adulterated commodity including the commodities that does not confirm the prescribed standard specifications, unfit for use or expired.
1.7. The seller shall clearly warn the consumer any risk that may arise out of the use of any commodity that may be listed by the seller.
1.8. The seller shall not list or give any description, advertisement or display of any commodity in a manner involves false or deceptive information.
1.9. The seller shall issue a dated invoice to the consumer reflecting the commodities type, price, quantity and any other relevant information.
1.10. The seller shall offer guarantee to the consumer to every service/commodity and if such guaranty is not executed within 15 days, the seller shall provide a similar commodity for use by the consumer free of charge until such guarantee is executed.
1.11.The seller shall guarantee / service for a period time appropriate to the nature of the commodity and shall refund the consumer or repeat the service in the correct manner where the service does not confirm the guarantee.
1.12. The seller shall provide the services of repairing, maintenance and after sale service of the commodity.
1.13. The seller shall ensure the right of the consumer to return the commodity within the time stipulated after if any defect is discovered.
1.14. The seller shall ensure that all the product details including price, guarantee, warrantee, services etc. shall be rendered in Arabic language together with any other language that may be used.
1.15. Warranty: There are two kinds of warranties, one is manufacturer and other is seller. Seller’s warranty is given by the seller/First Party of the products. In case of a defect in the product, Third Party have to contact the Seller/First Party and customer cannot go to the authorized service center to avail the benefit of the warranty. Sellers/First Party clearly list products with warranty terms, if provided. If the seller is in Qatar, sellers’ warranty will be valid only in Qatar. The moment Customer/Third Party purchase a new product, that time provided with a warranty which is called as manufacturer’s warranty. A document is provided with the terms and conditions which states that which all damages are covered under the warranty. So, this is manufacturer’s warranty. Manufacturer warranty is given by the brand and in case of any problem with the product during the warranty period, Customer/Third Party can go to the authorized service center and get the product repaired/replaced under warranty. In both cases, Second Party/ONAIZA.QA will only guide the customer either to brand service center or to the First Party, if the product is under warranty.
The following terms and conditions of the Trust deal policy will be applicable to the Third party and the First party and third party shall be bound by the terms and conditions set out herein along with the other agreements.
2.1. Genuine Products: - All sellers listed with us is required to enter into a legal agreement to sell only new and genuine items. Onaiza.qa carefully approve only those sellers who can be reliable to sell you high quality product(s)/Service(s) at best prices. Onaiza.qa don’t allow sale of duplicates, knock-offs, refurbished goods unless stated, used items on our website.
2.2. Easy Cancellation: - You can easily cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order receipt mail.
Following are the five rules for order cancellation:
1. Cash on Delivery Orders can be cancelled at any time before processing shipment (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment).
2. Paid Orders can be cancelled before processing shipment, full amount will be refunded to customer account (Normally within 1hour, all confirmed orders will be forwarded to sellers for processing the shipment).
3. Order cancel request raised after the above stipulated time (shipment processed and out for delivery), order will be cancelled and Onaiza.qa will charge the reasonable packing/shipping charges.
4. After order mail receipt, if the item has to be changed in variants it can be done within 1 hour (before the order processed) by replying to our order receipt mail (change will be depending upon the availability).
5. For customized products, the option of cancellation is not applicable upon receipt of your advance payment.
Note: Third party will receive a cancellation confirmation mail from Onaiza.qa, which should be used for your future inquiries regarding the cancellation.
2.3 Replace/Exchange or Refund:- The item once sold will be replaced/exchanged/refunded only for specific reasons as applicable in above table. Accordingly, if any product falls under the eligible criteria as per above table for replace/exchange/refund, you have to inform us by written mail within 24 hours of your receipt of the product. On receipt of your mail, an acknowledgement mail will be sent to you that your mail has been registered with ONAIZA.QA with the replace/exchange/refund process. Replace/Exchange/Refund is possible only if ONAIZA.QA/Seller receive the product from you in original/good condition with its original packing, with all the tags, labels attached, inclusive of all original spare parts, accessories and documentation such as manuals and without any damages. Once your item has been returned to us it will be verified by our Quality Control Team and the result will be mailed to you within 48 working hours from the receipt of the Product.
By Replace, we mean replacing an item offered as an alternative to, and represented as being equivalent to, an originally specified item whichever you choose as per the availability of the product with us with the same brand and value.
By Exchange, we mean if the replacement option is not available, we will recommend customer to choose any other item(s) available with us with same value or the customer can pay the difference amount, if any.
By Refund, we mean if the replacement/exchange option is not available, we will refund to the customer to his/her
bank account or will provide store credit as per customer choice. Your refund will be processed immediately and
credited to your account within 5 to 7 working days from the date of approval. Please allow up to 14 working days
before contacting us if you haven't received your refund. Depending on your bank/credit card company, it may take
additional 2-5 business days after processing for the credited amount to show in your account. For credit card or debit
card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process
your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to
refund. For Cash on Delivery (COD) purchases, refunds will be managed through Onaiza.qa Customer Service
Team.
Notes:
1. Discount/Offer Price used for product purchase will not be considered for the replace/exchange/refund processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase.
2. If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be excluding shipping and packing charges.
a). Returns/replacements/exchange/refund will be accepted for only those items which are found to be eligible in above table.
b). Replacements will depend on the availability of the item. In case the replacement item is out of stock, we will arrange exchange/refund.
c). Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.
d). If you wish to return an electronic device, that contains any personal information, please ensure that you have removed all such personal information from the device prior to return it. Onaiza.qa shall not be liable in any manner for any misuse or usage of such information. Items with locks/passwords should be returned unlocked/disabled.
e). Electronic items: We require a document from the brand/OEM’s service Centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for replacement/exchange/refund.
f). Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
g). Automobile Products (two-wheelers, four-wheelers and Commercial Vehicles) cannot be cancelled or returned.
h). Clearance or Offer sale products are not able to return unless it is coming under the criteria ‘Error from
Seller/Onaiza.qa’. In this regard, replace option is available depend upon the stock availability. If not, exchange/refund is available with the actual amount spent by the customer for the particular product’s purchase. i). Discount/Offer Sale Price used for product purchase will not be considered for the replace/exchange/refund
processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase. j). If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be
k). Items that are damaged as a result of wear and tear are not considered to be faulty.
l). Onaiza.qa Gift vouchers cannot be return or refundable
m). Items sold as sets/combos cannot be exchanged or returned individually.
n). Returns/replacements/exchange/refund will be initiated after the pick-up of product.
o). The following items are non-returnable unless it is not under ‘Error from Seller/Onaiza.qa’: Mobile's Insurance & Warranty, Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, Food, Household Essentials, Fragrances, Precious Jewelry, Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Inner wear, Socks, Educational Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard.
p). The following items are only eligible for Replacement: Mobile Phones, Tablets, Wearables and Smartwatches, Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard drives, Computer Components, External Hard Disks, Movies, Music, TV Shows, Projectors, Tyres & Alloys, Bean Bags, Shelves, Home Security Products, Headphones & Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner(s), Binoculars & Telescopes, Laptops,Monitors, Televisions, Home Theatre Systems, Air Coolers,Refrigerator, Washing Machines & Dryers.
3.1 Seller agrees that Seller will abide by the terms and conditions of this Agreement and Onaiza.qa Policies and resolution(s), including any amendments thereto made by Onaiza.qa from time to time.
3.2 The seller shall provide the product details in the appropriate format for listing in the relevant category given by Onaiza.qa. The seller shall provide all details relevant to the sale / purchase of the Products, including the Selling Price, an informative description of each Product (including but not limited to the length, breadth and height of the Product) and its contents, by way of text descriptions, graphics, or pictures or videos. These Product listings and details shall be displayed on the Website, along with the Selling Price.
3.3 The Product description shall not be misleading and shall describe the actual condition of the Product. If the sold Product does not match the Product description displayed on the Website, Seller agree to refund any amount that the seller may have received from the Buyer and to compensate the Buyer for the same and the online marketer is indemnified by the seller for any consequence thereof.
3.4 The seller shall update the real-time availability / non-availability of the Products listed on the Website.
3.5 Seller shall not attempt to sell any product on this Website which is falling in the banned category, listed by Qatar Ministries or any other authorities. Onaiza.qa is not liable for penalties/issue’s anything that arises out of this listing. If found, we Onaiza.qa has the right to terminate the Agreement with immediate effect.
3.6 When a Buyer elects to purchase a Product through the Website, Onaiza.qa shall receive the order for the Product only in the capacity of an online marketplace.
3.7 For all orders placed on the Website, payments shall be collected by Onaiza.qa on behalf of the Seller unless stated, in the mode (i.e., payment gateway or cash on delivery) as opted for by the buyers. Seller hereby authorize Onaiza.qa to process, facilitate, collect and remit payments to Seller, (collected either electronically or through cash on delivery), from the buyers in respect of sale of the Products through the Website. Seller also agree that, in doing so, Onaiza.qa will be merely acting as Seller limited agent as Seller sales partner with the sole intent and purpose of facilitating the sale and purchase of Products through the Website. Seller also agree that the payment facility provided by Onaiza.qa is neither a banking service nor a financial service but is merely a facilitator/facilitating the service of providing an automated online electronic payment system, using the existing authorized banking infrastructure and credit card payment gateway networks or payment through cash on delivery, for the transactions on the Website. Further, by providing the payment facility, Onaiza.qa is neither acting as a trustee nor acting in a fiduciary capacity with respect to any transaction on the Website.
3.8 Onaiza.qa may provide the backend infrastructure assistance that may include customer support center and order management system. Onaiza.qa shall not be responsible for claims made by Buyers for Orders placed by the Buyer will be forwarded to Seller. Seller shall package the Product(s) in accordance with the packaging guidelines issued by Onaiza.qa from time to time and dispatch the Product(s) to the Buyer/preferred courier partner assigned by Onaiza.qa.
3.9 Seller shall ensure that the purchased Product is dispatched to the Buyer, within such time period which Onaiza.qa may prescribe from time to time, along with all the required information, manuals, accessories (where applicable) warranty documents (where applicable) and any other relevant documents, to enable the Buyer to optimally use the Product purchased. Seller shall also issue a corresponding Invoice in the name of the buyer, which Invoice shall be sent to the Buyer along with the Product. Seller shall be responsible to update the deliver details to us for reflecting this development in our system.
3.10 The default delivery model provided by Onaiza.qa for the delivery of purchased Products to the Buyers is the Drop-Ship Model as detailed herein below. Onaiza.qa may, at its discretion, introduce other delivery models listed at in this Clause, at any time in the future. On introduction of such other delivery models, Onaiza.qa may, at its discretion, offer these delivery options to all or selected Sellers. All four (4) delivery models are detailed below for the Sellers’ information.
Option 1 – Drop-Shipment Option - (Default Model) - Seller will be responsible for packaging and shipping the Product to the Buyer via courier through one of the Courier Partners;
Option 2 –Consolidate Shipping Option - If Seller receive several orders from the Website, then in order to expedite collection and dispatch of such Products, a designated Courier Partner shall first collect all such ordered Products from Seller and consolidate them at designated premises (consolidation center) and then the respective Products will be dispatched to the Buyers by the Courier Partners identified by Onaiza.qa;
Option 3 - Fulfilled By Onaiza.qa (FBG) Option – Seller may keep the Products in the Fulfillment Centre along with a detailed inventory of the same, Onaiza.qa shall be responsible to packaging and dispatch of the Products to the Buyers as per the orders received by the Seller from time to time and in accordance with the directions of the Seller; or
Option 4 – Seller Shipment Option – Seller will be responsible for packaging and shipping the Product to the Buyer via any courier service other than the Courier Partners, including the Payment Collection and if any Return Order arises.
3.11 Seller shall keep Onaiza.qa informed promptly on any information that shall impact the delivery of a Product to the Buyer.
3.12 Seller confirm and understand that selling and delivering fake, duplicate, spurious, counterfeit, damaged, defective, refurbished or previously owned Products through the Website will cause great prejudice and harm to the reputation and goodwill of Onaiza.qa and may also cause harm and prejudice to the Buyers. Further, if Onaiza.qa receives any complaint from any Buyer or if Seller sell or deliver fake, duplicate, spurious, counterfeit, damaged, defective, refurbished or previously owned Products through the Website then Seller shall be liable to pay three times the Selling of the Product sold or Legal fine whichever is higher, as damages to Onaiza.qa. We Onaiza.qa reserve the right to adjust the above amount from any amount accrued to Seller pursuant to this Agreement or Seller are bound to pay legally.
4.1 Non-Delivery/Return of the Product Due to Fault of the Seller
(a) Where the Product has not been delivered due to any reason/fault attributable to Seller, then Onaiza.qa shall refund to the Buyer the Selling Price paid by the Buyer to purchase the Product and Seller shall be liable to pay Onaiza.qa and Onaiza.qa shall be entitled to recover from Seller (Marketing Fee, Courier Charges, Payment Collection Fees and Fulfilment Charges, if applicable)
4.2 Non-Delivery/Return of the Product Due to Any Other Reason
(a) Where the Product has not been delivered due to any reason which is not attributable to the Seller, then Onaiza.qa shall refund to the Buyer, the Selling Price paid by the Buyer to purchase the Product and shall cause the Product to be returned to the Seller. In such an event if the seller account is already settled for that particular order, then Seller shall be liable to pay Onaiza.qa the amount which received for that particular Order and any other applicable charges.
4.3 Buyer's shipping address, delivery location will be verified with the database of Website before starting the delivery process. In the event Buyer's order is not serviceable (such as inside of restricted industrial plants, military base, oil rigs, access permit required area, etc.) by our logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
4.4 Parties agree and acknowledge that Onaiza.qa shall be entitled to recover/adjust any outstanding amount due and payable by Seller to Onaiza.qa under this Agreement from any Seller Proceeds payable to Seller and Seller undertake not to object to such recovery/adjustment.
4.5 Seller hereby agree to accept all Products (cash on delivery or non-cash on delivery), which are refused/not accepted by the Buyer at the time of delivery.
The First party and Third party are responsible each other and the terms and conditions set out in the Privacy policy, Policy for Trust deal, Terms of service, Seller agreement and also Report abuse and Take down policy.
THESE STANDARD TERMS OF SALE ("BUYER AND SELLER AGREEMENT") IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER QATAR LAW AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE LAW. THESE TERMS OF SALE ("BUYE
Onaiza.qa at its discretion and in accordance with applicable law may choose to monitor any Products or other content and may remove any such content from the Website if Onaiza.qa determines in its sole discretion that such content is in violation of Onaiza.qa's policies or any applicable law.
If you believe that there is any content available on the Website which is contrary to Onaiza.qa's policies or applicable law ("Objectionable Content"), then please notify to the Onaiza.qa’s Grievance/Privacy Compliance Officer at the email id provided in Onaiza.qa Privacy Policy. When you send such Objectionable Content Notice, please ensure that your notification contains the following details:
1. Your name, email id, phone number and postal address Seller on the Website or is a Product review or a Product description)
2. The exact nature of the Objectionable Content (such as whether the Objectionable Content is a Product being sold by a
3. The exact location (including the relevant web page) where the Objectionable Content appears
4. Why do you consider the content to be objectionable?
Onaiza.qa also respects the intellectual property rights of all entities. If you believe that your intellectual property rights have been violated in any manner, please fill out and submit the Notice of Infringement of Intellectual Property. Please send the duly filed out IP Infringement Notice via email to: info@onaiza.qa Any incomplete or improperly filled out document may not be considered.
1. You declare that all statements made by you are true;
2. You acknowledge and agree that we may share your Notice to third parties including the parties involved in the allegedly
objectionable activities / infringing activities, our group companies, our advisers and other third parties;
3. You agree to indemnify Onaiza.qa and its group companies against all claims which may arise about such a Notice
being made by You.
1. We will evaluate the contents of the Noticebr
2. We may take such action as we deem appropriate in keeping with our policies and applicable law which may include,
asking further details from you or taking down the content that was the subject matter of Your Notice.
This Agreement for Internet Advertising Services/Online Marketplace (the "Agreement") is made,
BETWEEN: ONAIZA Trading & Contracting – Onaiza.qa (the "Advertising/Online Marketplace Service Provider"), a corporation organized and existing under the laws of the State of Qatar
AND: YOUR COMPANY- (the "Vendor/Seller")
In consideration of the terms and covenants of this agreement, and other valuable consideration, the parties agree as follows:
The Advertising Service Provider owns and operates an Internet Site located at www.onaiza.qa (The B2C & B2B Online Marketplace/Advertising website”) which Advertising Site contains graphical and text-based descriptions of Vendor/Seller’s listed services/products along with a hypertext link to the Vendor/Seller’s profile page. When the hypertext link is selected by the party accessing the site (“User”), the User is transported to the URL for the advertised profile page on Onaiza.qa.
1. The Vendor/Seller agrees to submit to the Advertising Service Provider, on or before the 5th day after acceptance of this
Agreement, advertising materials to be used by the Advertising Service Provider which shall meet its Uniform Advertising
Specifications set forth and described in attached hereto.
2. The Advertising Service Provider has the right and option to approve or disapprove, in its absolute discretion, the content
of any advertising material that the Vendor/Seller submits. If the aforesaid material does not meet its Uniform Advertising
Specification, is objectionable to the Advertising Service Provider in any way, contains false or misleading information,
contains any illegal information, includes any vulgar or pornographic items or any other reasons, are grounds for
disapproval. If the Advertising Service Provider rejects any advertising material that the Vendor/Seller submitted, the
Advertising Service Provider will notify the Vendor/Seller. Even after the Advertising Service Provider accepts the
advertising, the Advertising Service Provider has the right to remove it if it does not function correctly or for any of the
reasons described above. The Advertising Service Provider placing the advertising on its page does not signify its
approval or waiver of the right to object to it in the future.
3. The Vendor/Seller may periodically make changes to its advertising material which the Advertising Service Provider must
also approve. The Vendor/Seller will provide the Advertising Service Provider with all changed materials that
Vendor/Seller desires to integrate. The Advertising Service Provider will use its reasonable efforts to make the changes
that Vendor/Seller submits within 7 days after the Advertising Service Provider approve the same.
1. The Advertising Service Provider does not guarantee any given amount of Impressions to Vendor/Seller’s page as a result
of its advertising services unless a separate Impression Guarantee Addendum has been executed by both parties hereto.
2. The Advertising Service Provider will use its reasonable efforts to make its Advertising Site available for display through
the World Wide Web. The Advertising Service Provider is not responsible for periodic downtime for maintenance, backup,
acts of GOD, and other circumstances beyond its control or which are a normal part of the Internet business.
3. The Advertising Service Provider will not place links to the Vendor/Seller's website or any other third party’s website, but
we may use the provided content in newsgroups, message boards, email marketing and other types of IRC channels or
through similar Online/Offline channels. The Advertising Service Provider will not be held accountable for any monetary
damages suffered by the Vendor/Seller, sustained through contravention of this Agreement, including any to punitive
damages related to lost clients and brand deterioration.
4. The Advertising Service Provider shall be responsible for tracking Impressions to the Vendor/Seller page through the
advertisements that are included on its site (www.onaiza.qa). The Advertising Service Provider will report this information
via Email on an annual basis. The Vendor/Seller will agree to treat this information as confidential. The Vendor/Seller may
use it for its internal business and marketing planning but may not disclose it to third parties without an advanced written
consent.
The Advertising Service Provider reserves onto its own discretion all decisions and matters concerning placement of Vendor/Seller’s advertisement on pages of the Advertising Service Provider Site, software solutions, hardware configurations and selection, system components, categories of advertising, search engine results and search parameters and other
In consideration of its advertising services, the Vendor/Seller agrees to pay the advertising fees set forth on the fee schedule. Advertising fees will be paid annually, in advance, on or before the first day of every contract period during the term hereof. The Vendor/Seller will be responsible for all collection costs and attorney fees if it is necessary to pursue collection on an account. The Advertising Service Provider reserves the right, either to suspend advertising services until Vendor/Seller’s account is brought current or terminate this Agreement if any advertising fee is delinquent.
The Advertising Service Provider will retain all proprietary rights in and to its respective sites and other proprietary materials such as copyrights, trademarks, trade secrets, patents and confidential information. The Advertising Service Provider do not grant the other any rights in and to such proprietary material except that the Vendor/Seller hereby grants the Advertising Service Provider a non-exclusive license to use the advertising material provided. Upon termination of this Agreement, the Advertising Service Provider agrees to remove the advertising materials.
The Vendor/Seller represents and warrants that the advertised (Service/Product) is not false and misleading, does not contain any untrue, defamatory, harmful, abusive, vulgar or obscene materials, is in compliance with all applicable laws, does not infringe upon the rights of any other party, including but not limited to copyrights, trademarks, privacy rights, moral rights, trade secrets, patents and any other rights. The Vendor/Seller also warrants and represents that it has the unrestrictive and exclusive right to use all such materials.
We do guarantee for that your business will be promoted to the genuine customers those who are regularly using our website (www.onaiza.qa), accordingly you may obtain leads for your business, but under no any circumstances do we make any promise/guarantee that listing on Onaiza.qa will generate extra income for your business.
The Advertising Service Provider makes no warranties that the advertisement contained on the Advertising Service Provider website will be free from errors or defects or that the use of the hypertext link or access to its site will be uninterrupted. THE ADVERTISING SERVICE PROVIDER SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON THE RIGHTS OF THIRD PARTIES. IN NO EVENT SHALL THE ADVERTISING SERVICE PROVIDER BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST SALES OR PROFIT, LOST DATA, BUSINESS INTERRUPTION OR ATTORNEYS' FEES), EVEN IF NOTIFIED IN ADVANCE OF SUCH POSSIBILITY.
The Vendor/Seller will indemnify and hold the Advertising Service Provider harmless from and against any claims, suits, threats, demands, settlements, actions, causes of action, liabilities, obligations and all other matters, including but not limited to court costs, attorney fees, witness fees, settlement fees, and all other direct and indirect expenses and losses that may occur arising from the breach of any of the representations and warranties that the Vendor/Seller has made to the Advertising Service Provider and otherwise arising directly or indirectly from the placement of its advertising materials on the Advertising Service Provider website.
The Advertising Service Provider will not be responsible for any failure or delay in performance hereunder that is directly or indirectly related to acts of God, storm, natural disaster, act of terrorism, utility outages or interruptions, system transmission failure, server failure, strike, lockout, or any other situation which is beyond its control.
The Vendor/Seller may terminate this Agreement, with or without cause, by giving 7 days advance notice of its intent to terminate. The Advertising Service Provider reserves the right to terminate this Agreement for any reason, with or withoutcause, upon written notice to Vendor/Seller.
10. ENTIRE AGREEMENT: This Agreement hereto constitute the entire agreement and understanding between the parties with respect to the subject matter hereof, including Onaiza.qa’s standard seller/service provider agreement applicable to all vendors, hyperlink provided: https://onaiza.qa/pages/standard-agreement-for-sellers. It supersedes and replaces all previous discussions, negotiations, and understandings between the parties. This Agreement may only be amended by a written amendment signed by authorized representative of both parties.
The Vendor/Seller is not permitted to assign its rights or responsibilities hereunder. If any dispute or lawsuit between the parties arises relative to this Agreement, the prevailing party will be entitled to an award of reasonable attorney fees and costs.
All notices called for herein shall be to the parties at the addresses contained in this Agreement and shall be by certified mail, with return receipt requested.
This Agreement shall be interpreted under the laws of the State of Qatar. Any and all legal actions relative hereto shall be in the courts of QATAR.
Payment Mode |
FEE |
REFUND MODE [Refer Policy] |
Credit card/ Debit card on Delivery (POS Machines)/Net Banking(E- Voucher) |
N/a |
Credit Card/Debit Card or To Bank Account |
Prepaid Payment Instrument (Gift Voucher) |
N/a |
Gift Voucher |
|
Cheque/Bank Transfer |
N/a |
Bank Transfer/Redeem Voucher/Wallet |
Cash on Delivery |
N/a |
Cheque/Bank Transfer/Wallet |
